App support
For crashes, sign-in issues, missing chats or a result that did not arrive, include your Android version and a short description.
Email support ↗We’re here to help
Support
Having trouble with sign-in, a generation, downloads or your account? Tell us what happened and we’ll help you find the next step.
Account & privacy
Ask about your personal data, local cache, Google sign-in identity, export or account deletion.
Read privacy policy ↗Safety report
Report suspected abuse, unlawful content, impersonation or an intellectual-property concern privately.
Send a report ↗Before contacting us
Never send your password or payment card number. Your account email, device model, application version and a screenshot of the issue are usually enough to investigate a problem.
Support email: help@vivacreo.com
Common questions
My chat opens empty
Check your connection and reopen the chat. VivaCreo may first show the local cached copy and then reconcile it with the account data on the server.
My download is blocked
Use the download action inside the application and ensure the result has finished processing. If the problem remains, send the result type and the exact error message to support.
How do I delete my account?
Use the account deletion page or the account controls in VivaCreo.